After Sales & Maintenance
Isoma offers a full spares and after sales service. Whether it’s a one-off component or a complete maintenance package, our highly knowledgeable engineering staff are on hand to help with your urgent or scheduled maintenance requirements. We also carry a large stock of parts, available for next day delivery.
After an installation project is completed, we hand over a comprehensive technical file in electronic format. This easy-to-use documentation is viewed using any web browser (no internet connection required), which can be run straight from a USB stick, local hard drive or company intranet.
To help identify spare parts, we provide detailed exploded views of conveyor & machine sub-assemblies.
We offer a comprehensive maintenance & repair service to all our customers, expertly carried out by the same engineers that also built the equipment. The services we offer can range from a drive-motor replacement right up to the complete overhaul of a Trolley Packer (as shown in the video below).
Annual preventive maintenance contracts can also be provided, ensuring a higher level of reliability and equipment longevity.
Our team of in-house mechanical, electrical and automation engineers can deliver a complete professional package to meet the required level of service.
Maintenance
Our dedication to providing the highest quality service doesn’t end with the installation. We have teams dedicated to the ongoing periodic service and repair of our installed equipment.
We provide various maintenance schedules and service agreements for the ongoing care, support, and repairs of our products and installations where needed and as required by the client. Our contracts clearly define what services are included, such as routine inspections, emergency repairs, and technical support, as well as response times and costs. By establishing clear expectations upfront, these agreements protect both parties and prevent misunderstandings regarding responsibilities and expenses.
For businesses and consumers, these agreements provide critical predictability and risk management. Instead of facing unexpected, costly repair bills when equipment breaks down, customers pay a fixed, manageable fee for ongoing upkeep. This proactive approach ensures that equipment is regularly serviced, which optimises performance, prevents sudden failures, and significantly extends the lifespan of the asset.
Ultimately, our service agreements foster strong, long-term relationships built on trust and reliability. We benefit from a steady, predictable revenue stream and closer contact with our clients, which often leads to future sales. Our customers gain peace of mind, knowing they have guaranteed access to expert help and priority service whenever technical issues arise.
Key Components
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Maintenance and repairs
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Warranties and replacement parts
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Technical support
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Customer loyalty
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Brand reputation
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Product value
